Hybrid Enterprise Cloud Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will work within a global team, providing guidance on best practices and resolving technical inquiries.

You will interact with multiple internal teams to ensure customer satisfaction and production environment stability. The role emphasizes strong communication, technical acumen in Linux/Unix, and an interest in scripting and web technologies, with a hybrid work model.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux and Unix.
• Interest in learning scripting languages (Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Responsabilidades

• Answer ‘how to’ technical and application configuration questions to our enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Work with other business units to ensure our customers' success.
• Be responsible for customer production environments.
• Build knowledge articles in Coupa’s knowledge base for customers' use.

Conocimientos

Excellent communication

Linux/Unix

Scripting (Bash/Shell/Python)

Web technologies (XML, XSLT, DOM, HTML

Ability to articulate solutions

Experience with enterprise customers

Descripción del empleo

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will work within a global team, providing guidance on best practices and resolving technical inquiries.

You will interact with multiple internal teams to ensure customer satisfaction and production environment stability. The role emphasizes strong communication, technical acumen in Linux/Unix, and an interest in scripting and web technologies, with a hybrid work model.