Enterprise Tech Support Engineer: Linux & Cloud

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform, joining a dynamic global team dedicated to exceeding customer expectations and driving their ongoing success. You will provide expert guidance on best practices, manage customer production environments, and contribute to knowledge bases.

Ideal candidates possess strong Linux/Unix knowledge, familiarity with other operating systems, and an interest in scripting (Bash, Shell, Python).

Formación

• Excellent written and verbal communication skills in English (C1 or better).
• Strong technical knowledge including Linux/Unix and familiarity with other OS.
• Interest in scripting languages (Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in enterprise software.

Responsabilidades

• Answer 'how to' technical and application configuration questions to enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success to ensure customer success.
• Be responsible for customer production environments.
• Build knowledge articles in Coupa’s knowledge base for customers' use.

Conocimientos

English (C1)

Linux

Unix

Other OS familiarity

Bash

Shell

Python

XML

XSLT

DOM

HTML

Customer support experience

Descripción del empleo

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform, joining a dynamic global team dedicated to exceeding customer expectations and driving their ongoing success. You will provide expert guidance on best practices, manage customer production environments, and contribute to knowledge bases.

Ideal candidates possess strong Linux/Unix knowledge, familiarity with other operating systems, and an interest in scripting (Bash, Shell, Python).