Enterprise Cloud Support Engineer – FinTech

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 70.000.000 - 110.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software in Bogotá seeks a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will contribute to a global team focused on exceeding customer expectations and driving success in production environments.

You will bring strong communication, Linux/Unix knowledge, and an interest in scripting and web technologies. Prior enterprise software support is a plus, and collaboration with multiple internal teams is essential.

Formación

• Excellent written and verbal communication skills.
• Fintech experience is highly preferred.
• Strong technical knowledge including Linux/Unix and familiarity with other OS.
• Interest in learning scripting languages (Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working with external customers in a support environment, preferably enterprise software.

Responsabilidades

• Answer technical and configuration questions for enterprise customers.
• Troubleshoot 1st and 2nd level issues.
• Coordinate with Integration, Operations, and Customer Success to ensure customer success.
• Manage customer production environments.
• Create knowledge base articles for customers.

Conocimientos

Communication skills

Fintech experience

Linux/Unix

Scripting languages

Web technologies

Explain solutions clearly

Customer-facing experience

Descripción del empleo

Coupa Software in Bogotá seeks a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will contribute to a global team focused on exceeding customer expectations and driving success in production environments.

You will bring strong communication, Linux/Unix knowledge, and an interest in scripting and web technologies. Prior enterprise software support is a plus, and collaboration with multiple internal teams is essential.