Enterprise Cloud Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 42.000.000 - 68.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software Inc. in Bogotá is seeking a Technical Support Engineer to assist enterprise customers using our cloud-based platform. You will troubleshoot issues, provide best-practice guidance, and partner with cross-functional teams to ensure customer success.

You will work with Linux/Unix environments, learn scripting languages, and help build knowledge articles for the Coupa knowledge base, contributing to a global support organization.

Formación

• Strong technical knowledge including Linux and Unix operating systems.
• Interest in scripting languages (Bash, Python) and web technologies (XML, XSLT, HTML).
• Experience working directly with external customers in an enterprise software environment.

Responsabilidades

• Answer how-to and configuration questions for enterprise customers.
• Troubleshoot 1st and 2nd level technical issues.
• Collaborate with Integration, Operations and Customer Success to ensure customer success.
• Maintain customer production environments.
• Build knowledge base articles for customers.

Conocimientos

Linux

Unix

Other OS

Bash scripting

Python scripting

XML/XSLT

Customer support

Enterprise software

Descripción del empleo

Coupa Software Inc. in Bogotá is seeking a Technical Support Engineer to assist enterprise customers using our cloud-based platform. You will troubleshoot issues, provide best-practice guidance, and partner with cross-functional teams to ensure customer success.

You will work with Linux/Unix environments, learn scripting languages, and help build knowledge articles for the Coupa knowledge base, contributing to a global support organization.