Bilingual Medical Virtual Assistant (Remote) Receptionist

Go Lean Health; Colombia; Remote; COP 23,512,000 - 33,487,000; Part time

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This patient-facing role requires fluent English and Spanish, strong scheduling and communication skills, and accuracy in administrative workflows.

The position is remote and part-time, with a 40-hour week and a starting rate of $6.50 per hour. The candidate will manage calls with patients, coordinate appointments, verify insurance, and assist with referrals and prior authorizations.

Qualifications

• Bilingual in English and Spanish with excellent verbal and written communication.
• Experience handling phone calls in patient-facing or healthcare support roles.
• Strong scheduling, reminders, and follow-up with attention to detail.
• Reliable remote setup and internet connection for remote work.

Responsibilities

• Handle high volume inbound and outbound calls with patients and healthcare contacts.
• Provide appointment reminders, pre-visit outreach, and rescheduling support.
• Verify insurance benefits, copays, and eligibility ahead of visits.
• Document interactions in EMR and maintain HIPAA-compliant workflows.
• Coordinate referrals and prior authorizations with providers and payers.

Skills

Bilingual English/Spanish

Phone communication

Scheduling coordination

Attention to detail

Independent work

Tools

EMR/EHR systems

Job description

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This patient-facing role requires fluent English and Spanish, strong scheduling and communication skills, and accuracy in administrative workflows.

The position is remote and part-time, with a 40-hour week and a starting rate of $6.50 per hour. The candidate will manage calls with patients, coordinate appointments, verify insurance, and assist with referrals and prior authorizations.