Bilingual Medical Virtual Assistant – Remote (EN/ES)

GoLean Health; Medellín; A distancia; COP 26.143.000 - 37.234.000; Jornada completa

Descripción de la vacante

GoLean Health is hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice remotely. The role emphasizes strong English and Spanish communication, appointment coordination, insurance tasks, and HIPAA-compliant administration.

The position is full-time with potential Saturday shifts. The ideal candidate will manage scheduling, handle high volumes of calls, verify benefits, and ensure accurate documentation, contributing to clinic flow and patient experience while

Formación

• Excellent bilingual communication in English and Spanish.
• Previous experience handling phone calls in patient-facing or healthcare support.
• Strong organizational skills and attention to detail.

Responsabilidades

• Phone calls with patients, pharmacies, payer offices, and healthcare contacts in English and Spanish.
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance.
• Verify patient eligibility and benefits before appointments; identify insurance issues.
• Document verification results in the EMR and maintain HIPAA-compliant processes.
• Coordinate referrals and prior authorizations; track approvals and denials.
• Maintain accurate, timely documentation and support daily administrative workflows.

Conocimientos

Bilingual: English/Spanish

Phone communications

Organized and detail-oriented

Independent work

Herramientas

EMR/EHR systems

Remote work setup

Descripción del empleo

GoLean Health is hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice remotely. The role emphasizes strong English and Spanish communication, appointment coordination, insurance tasks, and HIPAA-compliant administration.

The position is full-time with potential Saturday shifts. The ideal candidate will manage scheduling, handle high volumes of calls, verify benefits, and ensure accurate documentation, contributing to clinic flow and patient experience while