Bilingual Front Office & Legal Intake Specialist (Remote)

BruntWork; Colombia; A distancia; COP 66.564.000 - 97.627.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Permanent work from home

Immediate hiring

Health insurance coverage

Descripción de la vacante

BruntWork is seeking a bilingual Front Office Receptionist & Legal Intake Assistant for a full-time remote role operating on US Eastern Time hours. You will answer high-volume client calls, manage attorney calendars, and track intake forms and engagement agreements.

You will also maintain front-office communications and support the firm's social media presence, with professional English and Spanish communication.

Formación

• Fluent in English and Spanish with professional spoken and written communication in both languages.
• Proven customer service experience with a client-first mindset.
• Demonstrated ability to multitask and stay composed during high-volume calls.
• Experience assisting with social media management and digital marketing support.
• High attention to detail and ability to work independently in a remote environment.

Responsabilidades

• Answer and manage incoming client calls professionally, including handling multiple calls simultaneously.
• Schedule appointments and maintain calendars for attorneys.
• Follow up with clients to ensure intake forms are completed on time.
• Ensure engagement agreements are sent, tracked, and signed.
• Respond to emails and support day-to-day front-office communications.
• Support social media efforts to strengthen the firm's online presence.

Conocimientos

Bilingual English/Spanish

Customer service

Multitasking

Social media support

Remote work

Educación

Law firm admin experience

Herramientas

VoIP systems

Descripción del empleo

BruntWork is seeking a bilingual Front Office Receptionist & Legal Intake Assistant for a full-time remote role operating on US Eastern Time hours. You will answer high-volume client calls, manage attorney calendars, and track intake forms and engagement agreements.

You will also maintain front-office communications and support the firm's social media presence, with professional English and Spanish communication.