Remote Bilingual Personal Injury Intake Specialist

Legal Staff Now; Colombia; Remote; COP 35,313,000 - 42,376,000; Full time

Benefits offered by this job

Bonuses after 3 months

Job summary

Legal Staff Now is hiring a bilingual Personal Injury Intake Specialist for a remote LATAM role with a U.S. law firm client.

You will handle inbound calls, conduct intake interviews, qualify cases, schedule consultations, and guide prospects toward signing.

Fluency in English and Spanish required; 40 hours per week with a $1,000–$1,200 USD monthly base plus bonuses after month 3.

Qualifications

• 1+ year of Personal Injury intake experience with a U.S. law firm.
• Experience closing Personal Injury leads and converting prospects into clients.
• Strong communication, sales, and persuasion skills.
• Fluency in English and Spanish.
• Ability to handle inbound calls, qualify leads, and overcome objections.
• Familiarity with legal CRMs such as Clio, Litify, Filevine, SmartAdvocate, MyCase is a plus.

Responsibilities

• Handle inbound calls from prospective Personal Injury clients.
• Conduct intake interviews and collect relevant case information.
• Evaluate and qualify potential cases according to the firm’s criteria.
• Explain the intake process and guide prospects through the next steps.
• Schedule consultations with attorneys.
• Maintain accurate records in the firm’s CRM.
• Follow up with prospective clients to convert qualified leads into signed cases.
• Deliver a professional, empathetic, and client-focused experience.

Skills

Bilingual EN/ES

Intake experience

Client communication

Sales skills

CRM knowledge

Tools

Clio

Litify

Filevine

SmartAdvocate

MyCase

Job description

Legal Staff Now is hiring a bilingual Personal Injury Intake Specialist for a remote LATAM role with a U.S. law firm client.

You will handle inbound calls, conduct intake interviews, qualify cases, schedule consultations, and guide prospects toward signing.

Fluency in English and Spanish required; 40 hours per week with a $1,000–$1,200 USD monthly base plus bonuses after month 3.