Bilingual Intake Receptionist for a US Law Firm

Emapta Global; Bogotá; On-site; COP 67,054,000 - 98,346,000; Full time

Benefits offered by this job

Unlimited upskilling through Emapta Ac

20 vacation days

Fully-customized laptop

Exposure to US clients

Job summary

Emapta Latam is hiring an Intake Receptionist to support a US-based law firm, handling client intake, inbound/outbound calls, and CRM data entry. You will deliver courteous service, verify client information, and route qualified leads to Sales.

This role offers a flexible shift, a 5-day workweek, and access to Emapta Academy courses, empowering professional growth. Ideal candidates speak English at B2-C1 and Spanish fluently, have 1–3 years in customer service or reception, and can work

Qualifications

• 1 to 3 years of experience in customer service, reception, or similar roles.
• English language proficiency at the B2 to C1 level (required).
• Fluency in spoken and written Spanish.
• Excellent verbal and written communication skills for prospective clients and internal teams.
• Strong interpersonal and active listening skills with a customer-focused approach.
• Ability to manage high volumes of calls with accuracy and professionalism.

Responsibilities

• Answer inbound calls and make outbound calls to prospective clients.
• Deliver courteous, empathetic, and responsive service.
• Conduct initial intake assessments and collect essential client information.
• Evaluate and qualify prospective clients according to eligibility criteria.
• Refer qualified leads to Sales Representatives for consultation.
• Document interactions and intake details in CRM accurately.
• Maintain confidentiality and professionalism in all communications.
• Follow intake procedures and keep client records complete.

Skills

Customer service

Reception duties

CRM systems

English B2-C1

Spanish fluency

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Google Workspace

Telephone systems

Job description

Emapta Latam is hiring an Intake Receptionist to support a US-based law firm, handling client intake, inbound/outbound calls, and CRM data entry. You will deliver courteous service, verify client information, and route qualified leads to Sales.

This role offers a flexible shift, a 5-day workweek, and access to Emapta Academy courses, empowering professional growth. Ideal candidates speak English at B2-C1 and Spanish fluently, have 1–3 years in customer service or reception, and can work