Bilingual Front Office Receptionist & Legal Intake Assistant

BruntWork; Colombia; Remote; COP 66,564,000 - 97,627,000; Full time

Benefits offered by this job

Health Insurance

Permanent work from home

Immediate hiring

Health insurance coverage

Job summary

BruntWork is seeking a bilingual Front Office Receptionist & Legal Intake Assistant for a full-time remote role operating on US Eastern Time hours. You will answer high-volume client calls, manage attorney calendars, and track intake forms and engagement agreements.

You will also maintain front-office communications and support the firm's social media presence, with professional English and Spanish communication.

Qualifications

• Fluent in English and Spanish with professional spoken and written communication in both languages.
• Proven customer service experience with a client-first mindset.
• Demonstrated ability to multitask and stay composed during high-volume calls.
• Experience assisting with social media management and digital marketing support.
• High attention to detail and ability to work independently in a remote environment.

Responsibilities

• Answer and manage incoming client calls professionally, including handling multiple calls simultaneously.
• Schedule appointments and maintain calendars for attorneys.
• Follow up with clients to ensure intake forms are completed on time.
• Ensure engagement agreements are sent, tracked, and signed.
• Respond to emails and support day-to-day front-office communications.
• Support social media efforts to strengthen the firm's online presence.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Social media support

Remote work

Education

Law firm admin experience

Tools

VoIP systems

Job description

Our client is looking for a professional, Bilingual Front Office Receptionist & Legal Intake Assistant to serve as the initial point of contact for an established law firm. In this full-time remote role, you will answer high-volume client calls, manage attorney calendars, and track intake forms and signed engagement agreements. You will also maintain front-office communications and support the firm’s social media presence. Operating during US Eastern Time business hours, this position requires strong customer service skills, attention to detail, and seamless multitasking.

Schedule

Monday - Friday, 8:30 AM - 5:00 PM EST, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• Answer and manage incoming client calls professionally, including handling multiple calls simultaneously.
• Schedule appointments and maintain calendars to keep attorneys' schedules running smoothly.
• Follow up with clients to ensure intake forms are completed on time.
• Ensure engagement agreements are sent, tracked, and signed to keep new legal matters moving forward.
• Respond to emails and support day-to-day front-office correspondence.
• Support social media efforts to strengthen the firm's online presence and handle administrative ad hoc tasks as needed.

Requirements

• Fluent in both English and Spanish, with clear, professional spoken and written communication skills in both languages.
• Proven customer service experience with a strong client-first mindset.
• Demonstrated ability to multitask and remain composed under pressure when handling a high volume of calls.
• Practical experience assisting with social media management and support.
• High level of attention to detail and proven ability to work independently in a remote environment.

Qualifications

• Prior front-office or administrative experience within a law firm or professional services setting is preferred.
• Comfort and proficiency using VoIP phone systems is strongly desired.
• Experience managing or supporting business-level social media accounts and digital marketing campaigns is a plus.

Why Join This Team

• Full-time remote role with consistent Eastern Time business hours.
• Work with an established law firm serving clients across Florida and New York.
• Collaborate closely with attorneys and support staff in a welcoming, team-oriented culture.
• Utilize streamlined VoIP and legal software workflows.
• Long-term opportunity to expand your skill set into social media and brand support.
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.