Bilingual Legal Intake Specialist — Remote & Growth

Bush & Bush Law Group; Bogotá; Remote; COP 17,435,000 - 26,153,000; Full time

Benefits offered by this job

Remote work

Positive culture

Career growth opportunities

Job summary

Bush & Bush Law Group is seeking a Legal Intake Specialist (English/Spanish bilingual) to be the first point of contact for potential clients. The role emphasizes empathetic communication, fast-paced multitasking, and accurate data gathering for case evaluation.

The position offers remote work with weekday and weekend shifts; candidates should be proficient in MS Office and familiar with case management software. High school diploma required; some college preferred.

Qualifications

• Bilingual ability in English and Spanish is required.
• High school diploma or equivalent; some college coursework preferred.
• Experience in legal intake or customer service is preferred.
• Strong communication and customer-service focus is essential.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office and case management software a plus.

Responsibilities

• Inbound call management from prospective clients involved in auto-related incidents.
• Explain legal processes and services; gather information for case evaluation.
• Document and update client details; maintain confidentiality.
• Provide administrative support and coordinate with the legal team.
• Navigate electronic systems while engaging with clients on calls.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Microsoft Office

Case management software

Empathy

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Excel

Job description

Bush & Bush Law Group is seeking a Legal Intake Specialist (English/Spanish bilingual) to be the first point of contact for potential clients. The role emphasizes empathetic communication, fast-paced multitasking, and accurate data gathering for case evaluation.

The position offers remote work with weekday and weekend shifts; candidates should be proficient in MS Office and familiar with case management software. High school diploma required; some college preferred.