Bilingual English Advisor — Remote Customer Expert

Teleperformance Colombia; Antioquia; Remote; COP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Job summary

Teleperformance Colombia is seeking a Customer Expert to respond to inquiries with excellence, listening, patience, and discretion. You will handle confidential information and stay informed about client products, services and promotions.

You will engage customers with a friendly touch, highlight products, and maintain data accuracy across required systems. A strong English level (90%+) and proactive, empathetic attitude are essential.

Qualifications

• Excellent customer service skills and ability to de-escalate situations.
• Fluent English (90%+) with strong written and spoken communication.
• Able to handle confidential information with discretion.

Responsibilities

• Respond to customer inquiries with a direct and friendly touch.
• Promote client products and services to boost business.
• Maintain data accuracy in required systems while handling sensitive information.

Skills

Customer service

Active listening

Clear communication

Education

High school diploma or equivalent

Additional training in customer support (nice to have)

Tools

CRM systems

Job description

Teleperformance Colombia is seeking a Customer Expert to respond to inquiries with excellence, listening, patience, and discretion. You will handle confidential information and stay informed about client products, services and promotions.

You will engage customers with a friendly touch, highlight products, and maintain data accuracy across required systems. A strong English level (90%+) and proactive, empathetic attitude are essential.