Bilingual English Customer Expert - Elevate Client Success

Teleperformance Colombia; Medellín; On-site; COP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Job summary

TOP Team in Medellín is seeking a Customer Expert to respond to customer inquiries and deliver outstanding service. You will listen, be proactive, patient, and empathetic while managing confidential information and staying up to date on client products and promotions.

You will engage customers directly, showcase the clients' products, and maintain accurate records in required systems. A long-term contract and growth opportunities are provided by the TOP Team, a leader in global digital services.

Qualifications

• Fluent English (90%+ score) required.
• Excellent communication and problem solving skills.
• Ability to handle confidential information.
• Experience in customer support is a plus.

Responsibilities

• Answer customer inquiries and deliver exceptional service.
• Be a good listener, proactive, patient and understanding.
• Update records in required systems and stay informed about products and promotions.

Skills

English proficiency

Active listening

Customer service

Empathy

Job description

TOP Team in Medellín is seeking a Customer Expert to respond to customer inquiries and deliver outstanding service. You will listen, be proactive, patient, and empathetic while managing confidential information and staying up to date on client products and promotions.

You will engage customers directly, showcase the clients' products, and maintain accurate records in required systems. A long-term contract and growth opportunities are provided by the TOP Team, a leader in global digital services.