Bilingual Multichannel Customer Expert — Global Impact

TP; Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Indefinite-term contract

Job summary

TP in Bogotá is seeking a Bilingual Customer Expert to support customers by responding to inquiries with clear guidance and effective solutions. You will focus on understanding needs, handling information responsibly, and delivering a positive experience in every interaction.

The role requires at least 1 year of customer service experience and bilingual English (B2+/C1). This is a full-time position based in Bogotá, with a work schedule of 42 hours per week and long-term stability.

Qualifications

• Minimum 1 year of customer service experience.
• Bilingual with intermediate to advanced English (B2+ or C1).

Responsibilities

• Respond to inquiries and provide clear guidance across service scenarios.
• Deliver effective solutions and ensure a smooth, positive experience in every interaction.
• Understand customer needs and handle information responsibly.

Skills

CS experience

Bilingual English (B2+/C1)

Job description

TP in Bogotá is seeking a Bilingual Customer Expert to support customers by responding to inquiries with clear guidance and effective solutions. You will focus on understanding needs, handling information responsibly, and delivering a positive experience in every interaction.

The role requires at least 1 year of customer service experience and bilingual English (B2+/C1). This is a full-time position based in Bogotá, with a work schedule of 42 hours per week and long-term stability.