Bilingual Customer Champion: English/Spanish

TP; Bogotá; In loco; COP 32.000.000 - 42.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gaming Arena access

Employee fund benefits

Descrizione del lavoro

TP is seeking a Bilingual Customer Expert in Bogotá to assist customers by addressing inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding customer needs and ensuring a smooth, positive experience in every interaction.

In this role you’ll communicate clearly, stay proactive under pressure, and adhere to high standards of discretion and professionalism. Growth opportunities exist in a global environment.

Competenze

• Customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2 or above), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability

Mansioni

• Support customers by responding to inquiries and providing clear, friendly guidance.
• Deliver effective solutions across different service scenarios to enhance customer satisfaction.
• Focus on understanding customer needs and ensure a positive experience in every interaction.
• Handle information responsibly and with discretion.

Conoscenze

Customer-focused

Problem solving

Clear communication

Team player

Detail-oriented

Bilingual English (B2+)

Descrizione del lavoro

TP is seeking a Bilingual Customer Expert in Bogotá to assist customers by addressing inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding customer needs and ensuring a smooth, positive experience in every interaction.

In this role you’ll communicate clearly, stay proactive under pressure, and adhere to high standards of discretion and professionalism. Growth opportunities exist in a global environment.