Bilingual Customer Support Specialist - Global Impact

Teleperformance Colombia; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Job summary

Teleperformance Colombia in Bogotá is seeking a Customer Services Expert to support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.

You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. A bilingual communicator with advanced English (B2) is encouraged to grow in a global environment.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information in a simple, friendly, confident way.
• Proactive problem solver who stays calm in diverse customer scenarios.
• Responsible and detail-oriented with care and discretion.

Responsibilities

• Respond to customer inquiries with clear and friendly guidance.
• Provide effective solutions across different service scenarios.
• Understand customer needs and handle information responsibly to ensure a positive experience.

Skills

Customer service

Bilingual English

Communication

Problem solving

Attention to detail

Job description

Teleperformance Colombia in Bogotá is seeking a Customer Services Expert to support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.

You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. A bilingual communicator with advanced English (B2) is encouraged to grow in a global environment.