Bilingual Customer Support Specialist - On-site Bogota

TP; Bogotá; Presencial; COP 23.510.000 - 28.161.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gaming Arena access

Employee fund benefits

Descripción de la vacante

TP in Bogotá is seeking a Customer Services Expert to support customers by answering inquiries with clear and friendly guidance, delivering effective solutions across service scenarios.

You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. This on-site role offers a 42-hour work week, an indefinite contract, and a competitive package with a 47% bonus on top of the base salary.

Formación

• Customer-focused professional who genuinely enjoys helping others.
• Excellent communication skills, able to explain information clearly and confidently.
• Bilingual with advanced English (B2) for a global environment.
• Detail-oriented and discreet with information handling.
• Proactive problem solver who stays calm in various scenarios.
• Solution-driven with the aim to resolve inquiries efficiently.

Responsabilidades

• Respond to customer inquiries with clear and friendly guidance.
• Provide effective solutions across different service scenarios.
• Understand customer needs and ensure a smooth, positive experience.
• Handle information responsibly and with discretion.
• Support a bilingual team environment.

Conocimientos

Customer-focused

Solution-oriented

Clear communication

Proactive problem solving

Detail-oriented

Bilingual English (B2)

Descripción del empleo

TP in Bogotá is seeking a Customer Services Expert to support customers by answering inquiries with clear and friendly guidance, delivering effective solutions across service scenarios.

You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. This on-site role offers a 42-hour work week, an indefinite contract, and a competitive package with a 47% bonus on top of the base salary.