Bilingual Customer Support Specialist (English/Spanish)

Lean Solutions Group; Bogotá; Presencial; COP 10.000.000 - 15.000.000; Jornada completa

Descripción de la vacante

A customer service-focused company in Bogotá is seeking a passionate Customer Service Representative. You'll provide outstanding support, handle inquiries, and resolve issues with care. The ideal candidate has 8 months of experience, strong communication skills in English and Spanish, and a proactive approach to customer satisfaction. Join a dynamic team dedicated to customer loyalty and satisfaction.

Formación

• Minimum 8 months of experience in a customer service or contact center role.
• Strong communication skills in both English and Spanish.
• Willingness to take calls.

Responsabilidades

• Respond to customer inquiries via phone in a professional and timely manner.
• Resolve product or service issues by clarifying concerns and offering solutions.
• Document all interactions in the appropriate systems.

Conocimientos

Strong communication skills in English and Spanish

Problem-solving

Detail-oriented

Customer empathy

Educación

High school diploma or equivalent

Descripción del empleo

A customer service-focused company in Bogotá is seeking a passionate Customer Service Representative. You'll provide outstanding support, handle inquiries, and resolve issues with care. The ideal candidate has 8 months of experience, strong communication skills in English and Spanish, and a proactive approach to customer satisfaction. Join a dynamic team dedicated to customer loyalty and satisfaction.