Bilingual Customer Support Specialist I

Sutherland Global; Bogotá; Hybrid; COP 62,882,096 - 83,842,794; Full time

Job summary

Sutherland Global in Bogotá is seeking a Customer Service Representative to deliver efficient customer support through various communication channels. The ideal candidate must have B2+ English skills and a customer-focused mindset.

Responsibilities include managing customer interactions, resolving inquiries, and maintaining professionalism. Candidates should be able to multitask effectively and have basic computer skills. This position offers a dynamic work environment that values problem-solving and adaptability.

Qualifications

• B2+ English communication skills required.
• High school diploma or equivalent is mandatory.
• Ability to multitask and navigate multiple systems efficiently.

Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email.
• Handle inbound and outbound communications while meeting performance goals.
• Take ownership of customer issues until resolution or escalation.

Skills

B2+ English communication skills

Customer-focused mindset

Problem-solving abilities

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM tools

Email

Spreadsheets

Job description

Sutherland Global in Bogotá is seeking a Customer Service Representative to deliver efficient customer support through various communication channels. The ideal candidate must have B2+ English skills and a customer-focused mindset.

Responsibilities include managing customer interactions, resolving inquiries, and maintaining professionalism. Candidates should be able to multitask effectively and have basic computer skills. This position offers a dynamic work environment that values problem-solving and adaptability.