Bilingual CSR: Elevate Customer Experience

EmpireOne BPO Solutions, Inc.; Colombia; On-site; COP 13,392,000 - 22,320,000; Full time

Job summary

A leading BPO solutions provider in Colombia is seeking a skilled Customer Service Representative to enhance customer satisfaction and resolve issues effectively. You will engage with customers through various channels, actively listen to their inquiries, and provide timely solutions. Ideal candidates should possess a high school degree, strong communication skills in both English and Spanish, and a commitment to helping others. This full-time position entails a 40-hour work week with competitive working conditions.

Qualifications

• Excellent listening skills and an empathetic voice and manner.
• Ability to stay calm when customers are stressed or upset.
• Excellent communication and presentation skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Respond promptly to customer inquiries and is an active listener.
• Acknowledge and resolve customer complaints and issues.
• Process orders, forms, applications, and requests.
• Build sustainable relationships and trust with customers.
• Contribute to a positive atmosphere in the customer service center.

Skills

Excellent listening skills and an empathetic voice and manner

Resolving Conflict and negotiation skills

Accountability and dedication to customer satisfaction

Ability to multi-task, prioritize and manage time effectively

Excellent communication and presentation skills

Good attention to details

Calm demeanor under stress

Problem solving skills

Computer skills and familiarity with CRM systems

Fluent in English

Fluent in Spanish

Education

High school degree or more

Job description

A leading BPO solutions provider in Colombia is seeking a skilled Customer Service Representative to enhance customer satisfaction and resolve issues effectively. You will engage with customers through various channels, actively listen to their inquiries, and provide timely solutions. Ideal candidates should possess a high school degree, strong communication skills in both English and Spanish, and a commitment to helping others. This full-time position entails a 40-hour work week with competitive working conditions.