Bilingual Customer Support Specialist

Sutherland; Bogotá; Presencial; COP 50.831.949 - 84.719.916; Jornada completa

Descripción de la vacante

Sutherland is looking for a Customer Service Representative in Bogotá, Colombia. This role requires strong English communication skills to provide a positive customer experience through phone, chat, and email support.

The ideal candidate will be able to handle multiple tasks efficiently and possess a customer-focused mindset. Responsibilities include addressing and resolving customer inquiries while maintaining professionalism and accuracy.

This full-time position offers the opportunity to thrive in a dynamic work environment.

Formación

• Strong English communication skills (B2+ minimum).
• Ability to multitask and use multiple systems.
• Customer-focused mindset with problem-solving abilities.

Responsabilidades

• Provide friendly and efficient customer support via phone, chat, or email.
• Take ownership of customer issues until resolution.
• Document interactions accurately and update customer information.

Conocimientos

English communication skills B2+

Multitasking

Customer-focused mindset

Problem-solving abilities

Attention to detail

Basic computer skills

Educación

High school diploma or equivalent

Descripción del empleo

Sutherland is looking for a Customer Service Representative in Bogotá, Colombia. This role requires strong English communication skills to provide a positive customer experience through phone, chat, and email support.

The ideal candidate will be able to handle multiple tasks efficiently and possess a customer-focused mindset. Responsibilities include addressing and resolving customer inquiries while maintaining professionalism and accuracy.

This full-time position offers the opportunity to thrive in a dynamic work environment.