Bilingual Customer Support Specialist

Sutherland; Bogotá; On-site; COP 50,831,949 - 84,719,916; Full time

Job summary

Sutherland is looking for a Customer Service Representative in Bogotá, Colombia. This role requires strong English communication skills to provide a positive customer experience through phone, chat, and email support.

The ideal candidate will be able to handle multiple tasks efficiently and possess a customer-focused mindset. Responsibilities include addressing and resolving customer inquiries while maintaining professionalism and accuracy.

This full-time position offers the opportunity to thrive in a dynamic work environment.

Qualifications

• Strong English communication skills (B2+ minimum).
• Ability to multitask and use multiple systems.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email.
• Take ownership of customer issues until resolution.
• Document interactions accurately and update customer information.

Skills

English communication skills B2+

Multitasking

Customer-focused mindset

Problem-solving abilities

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

Sutherland is looking for a Customer Service Representative in Bogotá, Colombia. This role requires strong English communication skills to provide a positive customer experience through phone, chat, and email support.

The ideal candidate will be able to handle multiple tasks efficiently and possess a customer-focused mindset. Responsibilities include addressing and resolving customer inquiries while maintaining professionalism and accuracy.

This full-time position offers the opportunity to thrive in a dynamic work environment.