Bilingual Customer Service & Admin Specialist - Remote

My Hero VA; Colombia; Remoto; COP 122.407.000 - 167.504.000; Tempo pieno

Descrizione del lavoro

My Hero VA is seeking a bilingual English and Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and organize daily administrative tasks. You will handle calls and emails, coordinate technician arrival windows, review service reports, and follow up on unpaid invoices and quotes.

Ideal candidates are detail-focused, proactive, and comfortable using Jobber, RingCentral, and various online tools from a remote home office.

Competenze

• Fluent in English and Spanish, both written and spoken.
• Previous professional experience in customer service and administrative support.
• Strong attention to detail and ability to manage multiple tasks without reminders.
• Proficient with Jobber and RingCentral.
• Reliable internet connection and quiet workspace for calls.

Mansioni

• Answer incoming calls and emails, explain the company’s services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians’ schedules.
• Review technician reports for accuracy and completeness before sending.
• Upload service reports to Jobber and email completed reports to customers.

Conoscenze

Bilingual English/Spanish

Customer service

Administrative support

Attention to detail

Multi-tasking

Strumenti

Jobber

RingCentral

Descrizione del lavoro

My Hero VA is seeking a bilingual English and Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and organize daily administrative tasks. You will handle calls and emails, coordinate technician arrival windows, review service reports, and follow up on unpaid invoices and quotes.

Ideal candidates are detail-focused, proactive, and comfortable using Jobber, RingCentral, and various online tools from a remote home office.