Customer Service & Administrative Assistant

My Hero VA; Colombia; Remote; COP 122,407,000 - 167,504,000; Full time

Job summary

My Hero VA is seeking a bilingual English and Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and organize daily administrative tasks. You will handle calls and emails, coordinate technician arrival windows, review service reports, and follow up on unpaid invoices and quotes.

Ideal candidates are detail-focused, proactive, and comfortable using Jobber, RingCentral, and various online tools from a remote home office.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Previous professional experience in customer service and administrative support.
• Strong attention to detail and ability to manage multiple tasks without reminders.
• Proficient with Jobber and RingCentral.
• Reliable internet connection and quiet workspace for calls.

Responsibilities

• Answer incoming calls and emails, explain the company’s services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians’ schedules.
• Review technician reports for accuracy and completeness before sending.
• Upload service reports to Jobber and email completed reports to customers.

Skills

Bilingual English/Spanish

Customer service

Administrative support

Attention to detail

Multi-tasking

Tools

Jobber

RingCentral

Job description

Our client is a Florida pool leak detection and repair company seeking a bilingual English and Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and keep daily administrative work organized.

You will answer calls and emails, communicate technician arrival windows, review and send service reports, and follow up on unpaid invoices and quotes. This role requires strong attention to detail, a friendly phone presence, and the ability to be proactive and take ownership of tasks throughout the day.

Responsibilities

• Answer incoming calls and emails, explain the company’s services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians’ daily schedules.
• Review technician reports for accuracy and completeness, clarifying missing or incorrect information before sending.
• Upload service reports to Jobber and email completed reports to customers.
• Follow up with customers regarding unpaid invoices and outstanding payments.
• Respond to questions about jobs and coordinate requests for return visits with the team.
• Help technicians locate properties using Google Maps or by contacting homeowners and partners for directions.
• Maintain accurate customer details, job records, and communication notes in Jobber.
• Gather customer and job information to help the owner prepare quotes.
• Follow up on outstanding quotes and request Google reviews during quieter periods.
• Keep customers, technicians, and the office informed of outstanding questions and next steps.

Requirements

• Fluent English and Spanish, both spoken and written.
• Previous professional experience in customer service and administrative support.
• Experience using Jobber and RingCentral.
• Confidence handling inbound calls, customer questions, and payment follow-ups.
• Strong attention to detail when reviewing reports, addresses, and customer records.
• Ability to manage multiple tasks and follow through without constant reminders.
• Comfortable using email, Google Maps, and online business tools.
• Ability to learn the company’s services, pricing, and Florida service area.
• Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls.
• Availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.

Highly Preferred

• Experience supporting a pool service, repair, or other home services company.
• Experience coordinating with field technicians and communicating appointment windows.
• Experience following up on invoices and service quotes.

Location

Remote.

Availability

Full-time, Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.

Seeking someone available to start as soon as possible.