Bilingual Virtual Assistant - Remote Job (For Pooling)

VirtuallyinCredible Careers Hub; Colombia; A distancia; COP 76.678.296 - 115.017.444; Jornada completa

Descripción de la vacante

A remote customer service provider is seeking a Bilingual Virtual Assistant to enhance client interactions and manage communications. Responsibilities include providing exceptional customer support, handling inquiries, and performing various administrative tasks. Ideal candidates will be fluent in English and Spanish, possess excellent communication skills, and have at least 2 years of customer service experience in voice accounts. This full-time position allows for flexible remote work, ideal for those with a quiet home office setup.

Formación

• Fluent in English and Spanish.
• Minimum 2 years of Customer Service experience.
• Ability to manage multiple phone lines efficiently.

Responsabilidades

• Provide customer support and manage client communications.
• Handle calls and email inquiries.
• Comply with client‑specific Standard Operating Procedures.

Conocimientos

Bilingual: Fluent in English and Spanish

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Customer Service experience in inbound/outbound US voice accounts

Problem-solving skills

Educación

High school diploma or equivalent

Descripción del empleo

Bilingual Virtual Assistant - Remote Job (For Pooling)

Company: VirtuallyinCredible Careers Hub

This is a remote position. Join our team as a Bilingual Virtual Assistant and contribute to our success by providing excellent customer support and experience to our clients.

Responsibilities

• Provide customer support and manage client communications
• Handle calls and email inquiries
• Administrative tasks: accounts receivable, accounts payable, work order processing, notices, compliances, lease renewals, document preparation, email management
• Marketing and Social Media Management
• Comply with client‑specific Standard Operating Procedures
• Proactively stay updated with changes in SOPs and guidelines
• Follow VirtuallyinCredible’s guidelines in daily tasks
• Represent VirtuallyinCredible’s core values to internal and external stakeholders
• Provide data and information to the leadership team as required
• Perform additional services as needed, which may or may not be related to the primary obligations

Qualifications & Skills

• Bilingual: Fluent in English and Spanish
• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities in a fast‑paced environment
• Minimum 2 years of Customer Service experience in inbound/outbound US voice accounts
• Good American accent
• Ability to manage multiple phone lines and prioritize tasks efficiently
• High attention to detail and accuracy in record‑keeping
• Team player with strong problem‑solving skills and customer‑focused mindset
• Quiet home office work environment
• Fast and reliable internet connection of at least 10 Mbps with backup available
• Dependable electricity with backup available
• Computer RAM: ≥12 GB for Windows, ≥8 GB for Mac
• Computer Processor: AMD Ryzen 3 2200/i3, Intel 8th gen/i5 and above
• Operating System: Windows 11 or macOS (Sequoia, Sonoma, Ventura, Tahoe)

This is a pooling requisition. We consistently search for talent; once you pass the pre‑onboarding process, our recruitment team will match your skills with our clients.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Customer Service

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