Bilingual Customer Support Specialist (Remote)

Owner.com; Colombia; À distance; COP 56 953 000 - 69 609 000; Plein temps

Avantages offerts par ce poste

Comprehensive health coverage

Remote work flexibility

Work-from-home stipend

Unlimited PTO

Company-provided laptop

Paid training period (4-6 weeks)

Résumé du poste

Owner.com is seeking a Customer Support Representative to assist restaurant owners and guests with bilingual Spanish and English support. You will manage high-volume calls, chats, and emails, delivering empathetic, accurate assistance and guiding customers to resolution.

In this remote, international role, you will use Salesforce and telephony tools, collaborate with a global team, and maintain a customer-first mindset while upholding Owner's standards.

Qualifications

• 3-5+ years of customer support or customer service experience in a B2B SaaS or similar environment.
• Proven success in a high-volume, fast-paced support role with clear performance expectations.
• Fluency in Spanish and English (C1/C2) with strong written and verbal communication skills.
• Experience working in a CRM environment (Salesforce) and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools.

Responsabilités

• Deliver hospitality-driven, empathetic support across a high volume of inbound phone calls, chats, and emails from restaurant owners and guests.
• Maintain organization and follow-through across multiple workstreams.
• Document customer interactions clearly in Salesforce to ensure continuity and accountability.
• Collaborate with teammates in Slack to provide high-quality support and a strong team experience.
• Identify patterns and surface insights to improve tools, processes, and documentation.

Connaissances

Spanish & English fluency

Customer-centric communication

High-volume support

Mentoring teammates

Formation

3-5+ years in B2B SaaS support

Outils

Salesforce

Intercom

TalkDesk

Description du poste

Owner.com is seeking a Customer Support Representative to assist restaurant owners and guests with bilingual Spanish and English support. You will manage high-volume calls, chats, and emails, delivering empathetic, accurate assistance and guiding customers to resolution.

In this remote, international role, you will use Salesforce and telephony tools, collaborate with a global team, and maintain a customer-first mindset while upholding Owner's standards.