Remote Client Care Admin (Bilingual EN/ES)

Job Duck, LLC; Colombia; Remote; COP 127,685,000 - 191,528,000; Full time

Job summary

Job Duck, LLC is seeking a Virtual Client Care Administrative Assistant to support providers and clients remotely. The role focuses on documenting findings in the CRM, verifying balances, and ensuring accurate case progression while maintaining professionalism and empathy.

The ideal candidate has at least 1 year in client-facing roles, bilingual English/Spanish, and strong communication and organizational skills. This position operates on EST business hours with a remote setup.

Qualifications

• Minimum of 1 year of experience in a client-facing or customer service role.
• Bilingual proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Empathetic, professional, and emotionally mature.
• Ability to work independently and collaboratively.
• Proficiency with CRM systems and VoIP tools.

Responsibilities

• Documenting all findings and interactions accurately in the CRM system
• Maintaining professionalism and empathy in all client and provider interactions
• Contacting providers to request and review outstanding invoices and verify balances
• Coordinating timely follow-ups with clients, providers, and stakeholders
• Negotiating with providers on behalf of clients after the training period
• Participating in daily, weekly, and monthly team meetings
• Confirming applicable insurance coverage for clients
• Communicating with multiple providers and consolidating inquiries for efficiency

Job description

Job Duck, LLC is seeking a Virtual Client Care Administrative Assistant to support providers and clients remotely. The role focuses on documenting findings in the CRM, verifying balances, and ensuring accurate case progression while maintaining professionalism and empathy.

The ideal candidate has at least 1 year in client-facing roles, bilingual English/Spanish, and strong communication and organizational skills. This position operates on EST business hours with a remote setup.