Bilingual Virtual Operations Lead — Remote (Home Care)

Virtustant; Colombia; Remote; COP 165,991,000 - 248,986,000; Full time

Job summary

Virtustant is seeking a proactive Bilingual Virtual Administrator to run operations for a California-based home care agency. You will manage referrals, inboxes, and team communications while ensuring HIPAA compliance and CA home care law adherence.

In this remote role, you will coordinate with the on-site supervisor, update documentation, manage CRM, and support the veteran and military-family mission. Strong English (C1/C2) and Spanish bilingual skills required.

Qualifications

• Bilingual in English and Spanish.
• Deep knowledge of US HIPAA and California home care law.
• C1 or C2 English level.
• Full-time availability.

Responsibilities

• Manage Veterans Affairs referrals and emails, following HIPAA and California home care law.
• Manage the main company and information inboxes.
• Upload documents to Dropbox and track annual renewals for licenses and taxes.
• Use the CRM to track caregiver documents and coordinate with the on-site supervisor.
• Update the phone system auto-messages for holidays and promotions.
• Stay in daily contact with the team by phone and Zoom.

Skills

Bilingual English/Spanish

HIPAA Knowledge

English Proficiency (C1/C2)

Full-time Availability

Tools

SwiftAP (CRM)

RingCentral

Dropbox

Zoom

Company inboxes

Job description

Virtustant is seeking a proactive Bilingual Virtual Administrator to run operations for a California-based home care agency. You will manage referrals, inboxes, and team communications while ensuring HIPAA compliance and CA home care law adherence.

In this remote role, you will coordinate with the on-site supervisor, update documentation, manage CRM, and support the veteran and military-family mission. Strong English (C1/C2) and Spanish bilingual skills required.