B2B Retail Growth Manager — US Partners

Smarterhome.ai Colombia; Bogotá; On-site; COP 50,220,000 - 106,020,000; Full time

Job summary

SmarterHome.ai Colombia is seeking a results-driven B2B Retail Account Manager to manage a portfolio of U.S.-based retail partners in telecom and home services. You will drive sales performance, coach partners, and resolve operational challenges to grow revenue.

The role emphasizes hands-on relationship building, recovery of underperforming accounts, and collaboration with sales, operations, and support teams to ensure partner success.

Qualifications

• Proven experience in B2B Account Management, Key Account Management, Retail Channel Management, or Business Development.
• Experience managing commercial accounts with measurable sales or revenue targets.
• Strong understanding of sales KPIs, account growth, retention, and performance improvement.
• Ability to coach and influence external sales partners without direct supervisory authority.
• Experience using CRM systems and Excel to monitor account performance.
• B2 or higher English proficiency for U.S.-based partners.

Responsibilities

• Account Management: Manage and develop a portfolio of U.S.-based retail partners, maintaining strong commercial relationships.
• Sales Performance: Monitor sales production, conversion rates, account activity, and other commercial KPIs to identify opportunities for improvement.
• Account Reactivation: Identify inactive or underperforming retailers and implement targeted recovery strategies.
• Partner Coaching: Train and support retail partners and their sales representatives to improve product knowledge, sales execution, and conversion.
• Business Development: Identify opportunities to expand existing accounts and increase revenue.
• Operational Support: Coordinate the resolution of commission discrepancies, platform access issues, and other operational challenges.
• CRM Management: Maintain accurate account records, track commitments, and follow through until issues are resolved.
• Cross-Functional Collaboration: Work with internal sales, operations, and support teams to ensure partner success.

Skills

B2B account management

Key account management

Retail channel management

Business development

CRM systems

Excel

English proficiency (B2+)

Tools

CRM

Excel

Job description

SmarterHome.ai Colombia is seeking a results-driven B2B Retail Account Manager to manage a portfolio of U.S.-based retail partners in telecom and home services. You will drive sales performance, coach partners, and resolve operational challenges to grow revenue.

The role emphasizes hands-on relationship building, recovery of underperforming accounts, and collaboration with sales, operations, and support teams to ensure partner success.