Retail Account Manager

Smarterhome.ai Colombia; Bogotá; On-site; COP 50,220,000 - 106,020,000; Full time

Job summary

SmarterHome.ai Colombia is seeking a results-driven B2B Retail Account Manager to manage a portfolio of U.S.-based retail partners in telecom and home services. You will drive sales performance, coach partners, and resolve operational challenges to grow revenue.

The role emphasizes hands-on relationship building, recovery of underperforming accounts, and collaboration with sales, operations, and support teams to ensure partner success.

Qualifications

• Proven experience in B2B Account Management, Key Account Management, Retail Channel Management, or Business Development.
• Experience managing commercial accounts with measurable sales or revenue targets.
• Strong understanding of sales KPIs, account growth, retention, and performance improvement.
• Ability to coach and influence external sales partners without direct supervisory authority.
• Experience using CRM systems and Excel to monitor account performance.
• B2 or higher English proficiency for U.S.-based partners.

Responsibilities

• Account Management: Manage and develop a portfolio of U.S.-based retail partners, maintaining strong commercial relationships.
• Sales Performance: Monitor sales production, conversion rates, account activity, and other commercial KPIs to identify opportunities for improvement.
• Account Reactivation: Identify inactive or underperforming retailers and implement targeted recovery strategies.
• Partner Coaching: Train and support retail partners and their sales representatives to improve product knowledge, sales execution, and conversion.
• Business Development: Identify opportunities to expand existing accounts and increase revenue.
• Operational Support: Coordinate the resolution of commission discrepancies, platform access issues, and other operational challenges.
• CRM Management: Maintain accurate account records, track commitments, and follow through until issues are resolved.
• Cross-Functional Collaboration: Work with internal sales, operations, and support teams to ensure partner success.

Skills

B2B account management

Key account management

Retail channel management

Business development

CRM systems

Excel

English proficiency (B2+)

Tools

CRM

Excel

Job description

Commissions: Average COP 3,000,000-5,000,000/month, performance-based

Estimated Total Compensation: COP 7,500,000-9,500,000/month, depending on results

About the Opportunity

SmarterHome.ai | Bogotá, Colombia

Base Salary: COP 4,500,000/month

Commissions: Average COP 3,000,000-5,000,000/month, performance-based

Estimated Total Compensation: COP 7,500,000-9,500,000/month, depending on results

At SmarterHome.ai, we're looking for a results-driven B2B Retail Account Manager to manage, develop, and grow our network of U.S.-based retail partners in the telecommunications and home services industry.

This is a hands-on commercial role for someone who enjoys building business relationships, improving sales performance, solving operational challenges, and turning underperforming accounts into productive partnerships.

You'll be responsible for helping retail partners succeed, increasing sales production, and ensuring every account receives the support and follow-through needed to grow.

Key Responsibilities

• Account Management: Manage and develop a portfolio of U.S.-based retail partners, maintaining strong commercial relationships.
• Sales Performance: Monitor sales production, conversion rates, account activity, and other commercial KPIs to identify opportunities for improvement.
• Account Reactivation: Identify inactive or underperforming retailers and implement targeted recovery strategies.
• Partner Coaching: Train and support retail partners and their sales representatives to improve product knowledge, sales execution, and conversion.
• Business Development: Identify opportunities to expand existing accounts and increase revenue.
• Operational Support: Coordinate the resolution of commission discrepancies, platform access issues, and other operational challenges.
• CRM Management: Maintain accurate account records, track commitments, and follow through until issues are resolved.
• Cross-Functional Collaboration: Work with internal sales, operations, and support teams to ensure partner success.

What We're Looking For

• Proven experience in B2B Account Management, Key Account Management, Retail Channel Management, or Business Development.
• Experience managing commercial accounts with measurable sales or revenue targets.
• Strong understanding of sales KPIs, account growth, retention, and performance improvement.
• Ability to coach and influence external sales partners without direct supervisory authority.
• Strong negotiation, relationship-building, problem-solving, and organizational skills.
• Experience using CRM systems and Excel to monitor account performance.
• B2 or higher English proficiency, with the ability to conduct business conversations, meetings, and negotiations with U.S.-based partners.
• Experience in telecommunications, technology, retail distribution, or related industries is highly desirable.

What We Offer

• Competitive base salary of COP 4,500,000 per month.
• Performance-based commissions averaging COP 3,000,000-5,000,000 per month.
• Opportunity to work directly with U.S.-based business partners.
• Exposure to an international commercial operation.
• A results-oriented environment with opportunities for professional growth.

Our Ideal Candidate

You're not just someone who maintains accounts. You're someone who takes ownership of their performance.

You know how to identify why a partner isn't selling, build a recovery plan, coach the right people, resolve obstacles, and measure whether your actions actually improved results.

You're comfortable communicating in English, managing multiple priorities, and being accountable for commercial outcomes.

• SmarterHome.ai - Driving growth through smarter partnerships.