Onboarding Engineer - AI-Driven SaaS Implementations

Jobgether SRL; Chile; Presencial; CLP 15.000.000 - 26.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Hybrid/flexible work arrangements

Growth opportunities

Descripción de la vacante

Partner company is seeking an Onboarding Engineer based in Chile to lead technical implementations and coordinate customer onboarding in a fast-growing SaaS environment.

You will work across onboarding, customer success, and engineering teams to resolve challenges, document processes, and scale onboarding practices. Strong communication and multi-project management are essential for success.

Formación

• 3–4 years of technical experience in B2B SaaS onboarding or customer success engineering.
• Hands-on with APIs, data integrations, configuration, and troubleshooting.
• Ability to explain technical concepts to non-technical stakeholders and leadership.
• Experience managing onboarding projects from kickoff to go-live.
• Strong project management and organizational skills.
• Familiarity with Salesforce or HubSpot is a plus.
• Bachelor's degree in CS/Engineering or equivalent professional experience.

Responsabilidades

• Lead the technical setup of customer onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup.
• Coordinate the full onboarding lifecycle from kickoff through go-live and handoff to Customer Success.
• Diagnose and resolve technical issues, including integration failures and data synchronization.
• Develop onboarding runbooks, integration guides, technical documentation, and repeatable implementation processes.
• Collaborate with Engineering to escalate product issues and advocate for improvements for onboarding.
• Coordinate with Customer Success to ensure smooth transitions post-onboarding.
• Define, monitor, and improve onboarding success metrics and blockers.
• Identify onboarding risks and recommend solutions to keep projects on track.
• Support the Onboarding Manager in customer communications about requirements and timelines.
• Mentor future onboarding engineers and help scale onboarding practices.

Conocimientos

APIs

Data mappings

CRM configuration

Troubleshooting

Project management

Communication

Stakeholder management

B2B SaaS onboarding

Educación

BS in CS/Engineering

Herramientas

Salesforce

HubSpot

Bubble.io

n8n

Descripción del empleo

Partner company is seeking an Onboarding Engineer based in Chile to lead technical implementations and coordinate customer onboarding in a fast-growing SaaS environment.

You will work across onboarding, customer success, and engineering teams to resolve challenges, document processes, and scale onboarding practices. Strong communication and multi-project management are essential for success.