Chile Country Manager, Customer Success & Services

PagerDuty; Santiago; Híbrido; CLP 112.465.000 - 168.697.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Descripción de la vacante

PagerDuty seeks an experienced Country Manager for Chile to lead Customer Success, Support and Professional Services teams in Santiago. You will align with Engineering, Solutions Consulting, Marketing, Finance, and HR to drive a unified onsite and cross-functional operation.

The role requires 10+ years in leadership within SaaS or tech, fluent Spanish and English, and deep knowledge of the Chilean business landscape. This is a hybrid role with two days per week onsite in Santiago.

Formación

• 10+ years of progressive leadership experience, including site/c country management in SaaS or tech.
• Experience leading post-sales customer support and services with KPI tracking.
• Fluent in Spanish and English (written and spoken).
• Strong understanding of the Chilean business environment and regulatory landscape.
• Proven track record managing site operations and cross-functional collaboration.

Responsabilidades

• Lead the Chilean Customer Success, Support and Professional Services teams and partner with Engineering, Marketing, Finance and HR.
• Drive customer success initiatives to accelerate deployments and reduce churn while maximizing revenue.
• Represent Chile office internally and externally, in alignment with global leadership.
• Oversee site operations, facilities, local compliance, budget and employee experience.
• Partner with HR on hiring, onboarding and talent development in Chile.

Conocimientos

Leadership

Cross-functional leadership

Customer Success

SaaS knowledge

Stakeholder management

Educación

Bachelor's degree

MBA or equivalent preferred

Descripción del empleo

PagerDuty seeks an experienced Country Manager for Chile to lead Customer Success, Support and Professional Services teams in Santiago. You will align with Engineering, Solutions Consulting, Marketing, Finance, and HR to drive a unified onsite and cross-functional operation.

The role requires 10+ years in leadership within SaaS or tech, fluent Spanish and English, and deep knowledge of the Chilean business landscape. This is a hybrid role with two days per week onsite in Santiago.