Applied AI Solutions Architect LATAM (Partner Focus)

Servicios Amazon Web Services Chile Limitada - E39; Santiago; In loco; CLP 9.000.000 - 14.000.000; Tempo pieno

Descrizione del lavoro

Amazon Web Services Chile seeks a curious Solutions Architect to help partners in Latin America design and launch AI-powered customer experience solutions, including those built on Amazon Connect. You will combine AI/ML expertise with business acumen to craft architectures that drive measurable impact.

Respond to the day-to-day with technical strategy, reference architectures, workshops, and enablement materials.

Competenze

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
• Experience in IT development or implementation/consulting in the software or Internet industries
• Experience within technology domains (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
• Experience in design, implementation, or consulting in applications and infrastructures
• 4+ years of contact center, or 2+ years of contact center experience

Mansioni

• Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
• Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
• Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
• Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
• Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap

Conoscenze

AWS

Solutions Architecture

Cloud computing

Data & analytics

Networking

Contact center

Formazione

Bachelor's degree or equivalent

Strumenti

Amazon Connect

Cloud infrastructure tools

Descrizione del lavoro

Amazon Web Services Chile seeks a curious Solutions Architect to help partners in Latin America design and launch AI-powered customer experience solutions, including those built on Amazon Connect. You will combine AI/ML expertise with business acumen to craft architectures that drive measurable impact.

Respond to the day-to-day with technical strategy, reference architectures, workshops, and enablement materials.