Operational Services Lead | ITIL, SAP IS-U, ServiceNow

Jobup; Ostermundigen; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

BKW AG in Ostermundigen is seeking an Operational Service Manager to ensure the stable operation of assigned utility services together with internal and external partners. You will monitor service quality, manage incidents, and coordinate changes, releases, and service requests.

You will contribute to the SAP IS-U transition, help establish operational processes, and drive automation and lifecycle improvements while coordinating diverse stakeholder groups in German and English.

Qualifikationen

• Several years of experience in technical ICT operations or IT service management.
• Experience with ITIL-based processes for incidents, problems, changes, releases, and service requests.
• Experience coordinating internal and external stakeholders across services.

Aufgaben

• Ensure stable, secure, and economical operation of assigned utility services with partners.
• Monitor service quality and levels; identify risks and escalate deviations promptly.
• Oversee incidents, problems, changes, releases, and service requests for your services.
• Implement and monitor new or changed services according to requirements, ensuring quality and cost control.
• Contribute to operational processes and supplier management during SAP IS-U transition.
• Develop services and procedures; promote automation and lifecycle management.

Kenntnisse

ITIL processes

Stakeholder coordination

German/English communication

End-to-end service understanding

Independent, structured work

Tools

ServiceNow

SAP

Jobbeschreibung

BKW AG in Ostermundigen is seeking an Operational Service Manager to ensure the stable operation of assigned utility services together with internal and external partners. You will monitor service quality, manage incidents, and coordinate changes, releases, and service requests.

You will contribute to the SAP IS-U transition, help establish operational processes, and drive automation and lifecycle improvements while coordinating diverse stakeholder groups in German and English.