SAP Services Manager

Yolk Recruitment Ltd; Zürich; On-site; CHF 150,000 - 190,000; Full time

Job summary

Yolk Recruitment Ltd. is seeking an experienced SAP Services Manager to lead service delivery and a team of SAP professionals across a global organisation.

The role focuses on SAP SD, Logistics, and end-to-end Order-to-Cash, with integration to CRM, Finance and Supply Chain, and a drive for continuous improvement.

Qualifications

• Proven experience in SAP service management or delivery leadership.
• Strong knowledge of SAP SD and Logistics, incl. MM and end-to-end Order-to-Cash processes.
• Experience overseeing SAP services in complex enterprise environments.

Responsibilities

• Lead SAP service delivery, ensuring high-quality support and operational stability.
• Manage, develop and mentor SAP teams and partners.
• Oversee SAP SD, MM and Logistics with emphasis on end-to-end Order-to-Cash.
• Coordinate SAP services across CRM, Finance and Supply Chain.
• Support SAP strategy and transformation initiatives, incl. S/4HANA.

Skills

SAP Service Management

SAP SD

Logistics

Order-to-Cash

S/4HANA Transformation

Stakeholder Management

Delivery Leadership

Tools

Salesforce

Job description

SAP Services Manager

Location: Bern or Zurich, Switzerland
Employment Type: Permanent

We are looking for an experienced SAP Services Manager to lead SAP service delivery, oversee a team of SAP professionals and drive the ongoing development of the SAP landscape within a complex international organisation.

This role combines SAP service management, team leadership and hands-on SAP delivery oversight, with a particular focus on SAP SD, Logistics and end-to-end Order-to-Cash processes. The successful candidate will bring a broad understanding of how SAP integrates across CRM, Finance and Supply Chain, alongside experience supporting S/4HANA transformation and continuous improvement.

Key Responsibilities

• Lead SAP service delivery, ensuring high-quality support, operational stability and continuous improvement across the SAP landscape.

• Manage, develop and mentor SAP teams, fostering collaboration, accountability and technical excellence.

• Oversee SAP SD, MM and Logistics capabilities, with a strong focus on end-to-end Order-to-Cash processes.

• Coordinate SAP services across business functions, ensuring effective integration between CRM/Salesforce, Finance, Supply Chain and ERP.

• Support SAP strategy, roadmap development and the evolution of the organisation's SAP landscape.

• Drive S/4HANA transformation initiatives, including SAP S/4HANA Cloud Public Edition, where applicable.

• Ensure effective governance across SAP delivery, change management, testing, migration, cutover and go-live activities.

• Manage relationships with external implementation partners, service providers and internal stakeholders.

• Identify opportunities to optimise processes, improve service performance and maximise the value of SAP solutions.

• Work closely with business leaders to align SAP services with operational requirements and wider business objectives.

Required Experience

• Proven experience in SAP service management, SAP delivery leadership or a similar managerial role.

• Strong understanding of SAP SD and Logistics, ideally including MM and end-to-end Order-to-Cash processes.

• Experience overseeing SAP services across complex, integrated enterprise environments.

• Broad understanding of how SAP connects with CRM, Finance and Supply Chain processes.

• Experience managing or leading SAP teams, third-party providers and delivery partners.

• Exposure to SAP S/4HANA transformation programmes and associated delivery activities.

• Strong stakeholder management skills, with the ability to bridge business requirements and technical delivery.

• Experience with SAP governance, service improvement and operational performance management.

Highly Desirable

• Experience with SAP S/4HANA Cloud Public Edition.

• Exposure to Salesforce or wider CRM integration with SAP.

• Understanding of clean-core principles and modern SAP architecture.

• Experience supporting global SAP landscapes within complex international organisations.

• Experience overseeing testing, data migration, cutover and go-live activities.

The Opportunity

This is an opportunity to take ownership of SAP services within an international environment, combining people leadership and operational delivery with the opportunity to influence the future SAP roadmap and wider business transformation agenda.