ITSM Engineer: BMC Helix Automation & Workflows

UBS Card Center AG; Glattbrugg; Híbrido; CHF 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Hybrid working model

Part-time options

Descripción de la vacante

UBS Card Center AG is seeking an IT Service Management Engineer to design, implement, and optimize ITSM solutions using BMC Helix ITSM SaaS. You will gather requirements, design tailored workflows, and ensure seamless execution with cross-functional teams in a hybrid Swiss environment.

The role focuses on incident, problem, change, and service request management, plus CMDB and Knowledge Management. Strong scripting, English and German communication are essential for success.

Formación

• Hands-on experience with BMC Helix ITSM SaaS and Remedy.
• Proficiency in BMC Helix Innovation Studio and ITSM processes.
• Scripting/automation for workflow optimization (e.g., JavaScript, Python, Shell).
• Strong bilingual communication in German and English.

Responsabilidades

• Analyze and capture customer ITSM requirements.
• Design and implement custom workflows in BMC Helix ITSM.
• Develop, debug and optimize ITSM solutions (incident, problem, change, service requests).
• Configure, customize, and enhance systems to meet business needs.
• Collaborate with developers, service managers, and business users.
• Create and maintain technical documentation (workflows, mappings, blueprints).

Conocimientos

BMC Helix ITSM

Remedy

Innovation Studio

Workflow design

Scripting

German & English

Tech translation

Herramientas

BMC Helix ITSM SaaS

BMC Helix Innovation Studio

Digital Workplace Catalog

Descripción del empleo

UBS Card Center AG is seeking an IT Service Management Engineer to design, implement, and optimize ITSM solutions using BMC Helix ITSM SaaS. You will gather requirements, design tailored workflows, and ensure seamless execution with cross-functional teams in a hybrid Swiss environment.

The role focuses on incident, problem, change, and service request management, plus CMDB and Knowledge Management. Strong scripting, English and German communication are essential for success.