BMC Helix ITSM Engineer - Workflow Automation Expert

UBS; Glattbrugg; Hybrid; CHF 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Flexible hours

Zusammenfassung

UBS Card Center AG in Glattbrugg seeks an IT Service Manager to design, implement and optimize ITSM solutions using BMC Helix ITSM SaaS. You will gather customer requirements, tailor workflows and ensure seamless execution across cross-functional teams.

The role emphasizes incident, problem, change, and service request management, plus CMDB and asset management. Strong scripting (JavaScript, Python, Shell) and bilingual communication (German and English) are essential.

Qualifikationen

• Experience with BMC Helix ITSM SaaS and Remedy.
• Strong understanding of ITSM processes and workflows.
• Proficient in scripting for workflow automation.

Aufgaben

• Analyze and capture customer ITSM requirements.
• Design and implement custom workflows in BMC Helix ITSM.
• Develop, debug and optimize ITSM solutions for incidents, problems, changes, and service requests.
• Configure systems and tailor enhancements to business needs.
• Collaborate with cross-functional teams to deliver ITSM solutions.
• Create and maintain technical documentation and blueprints.

Kenntnisse

BMC Helix ITSM

Remedy

Innovation Studio

ITSM processes

Scripting

English & German

Tools

BMC Helix ITSM SaaS

BMC Helix Innovation Studio

Remedy

Jobbeschreibung

UBS Card Center AG in Glattbrugg seeks an IT Service Manager to design, implement and optimize ITSM solutions using BMC Helix ITSM SaaS. You will gather customer requirements, tailor workflows and ensure seamless execution across cross-functional teams.

The role emphasizes incident, problem, change, and service request management, plus CMDB and asset management. Strong scripting (JavaScript, Python, Shell) and bilingual communication (German and English) are essential.