Operational Service Manager

Jobup; Ostermundigen; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

BKW AG in Ostermundigen is seeking an Operational Service Manager to ensure the stable operation of assigned utility services together with internal and external partners. You will monitor service quality, manage incidents, and coordinate changes, releases, and service requests.

You will contribute to the SAP IS-U transition, help establish operational processes, and drive automation and lifecycle improvements while coordinating diverse stakeholder groups in German and English.

Qualifikationen

• Several years of experience in technical ICT operations or IT service management.
• Experience with ITIL-based processes for incidents, problems, changes, releases, and service requests.
• Experience coordinating internal and external stakeholders across services.

Aufgaben

• Ensure stable, secure, and economical operation of assigned utility services with partners.
• Monitor service quality and levels; identify risks and escalate deviations promptly.
• Oversee incidents, problems, changes, releases, and service requests for your services.
• Implement and monitor new or changed services according to requirements, ensuring quality and cost control.
• Contribute to operational processes and supplier management during SAP IS-U transition.
• Develop services and procedures; promote automation and lifecycle management.

Kenntnisse

ITIL processes

Stakeholder coordination

German/English communication

End-to-end service understanding

Independent, structured work

Tools

ServiceNow

SAP

Jobbeschreibung

Workload 80-100%

Location Ostermundigen

Operational Service Manager

Your area of responsibility

• You are responsible, together with internal and external partners, for the stable, secure and economical operation of the utility services assigned to you
• You monitor service quality and service levels, identify risks, coordinate measures and **escalate** deviations in a timely manner
• You ensure the timely handling of incidents, problems, changes, releases and service requests for your services
• You take over new or changed services operationally according to defined requirements and keep an eye on quality and costs
• During the ongoing SAP IS-U transition, you contribute to the establishment of operational processes and operational supplier management
• You further develop services and operational procedures, promote automation and actively shape technical lifecycle management

Your profile

• Several years of experience in technical ICT operations, application management or operational IT service management
• Practical experience with ITIL-based processes for incident, problem, change, release and service request management
• Experience in operational management of internal stakeholders and external partners as well as in coordinating responsibilities
• You understand the end-to-end interaction of business services, technical services, service instances and infrastructure
• You work independently, structured and solution-oriented, communicate confidently in German and English and connect different stakeholder groups
• Knowledge of ServiceNow, SAP or the Swiss energy industry completes your profile

We do not wish to receive inquiries from recruitment agencies.

Questions about the application

Olivier Dolder

Recruiting Partner

[e-mail]