Italian Gaming Support Specialist - Relocate to Sofia

Recruitment By Ierotheos; Schweiz; On-site; CHF 18,000 - 29,000; Full time

Benefits offered by this job

Fully Paid Relocation

Health Insurance

Relocation Concierge

Monthly Bonus

Training Provided

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Player Support Specialist to join our Gaming & Esports client in Bulgaria. You will be the voice of the brand, delivering high-quality Italian support and resolving gaming-related issues across channels, while embracing a fully supported relocation package.

The role requires native Italian, strong communication, and a customer-centric approach. On-site relocation to Sofia is provided with comprehensive training and benefits.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Experience in technical support or player relations is an advantage.
• Proven passion for Gaming & Esports industry.

Responsibilities

• Provide high-quality support to gaming community members via email, chat, and voice channels.
• Troubleshoot technical issues related to gameplay, account management, and in-game transactions.
• Maintain knowledge of game mechanics, updates, and community trends to guide players.
• Represent the brand with professionalism to foster a positive gaming environment.
• Collaborate with internal teams to resolve recurring player pain points or bugs.
• Drive player satisfaction by delivering empathetic and effective Italian-language support.
• Participate in community outreach to boost player engagement and loyalty.
• Relocate to Sofia for on-site opportunity.

Skills

Italian language

Strong communication

Customer-centric mindset

Job description

Mercier Consultancy Group is seeking an Italian-speaking Player Support Specialist to join our Gaming & Esports client in Bulgaria. You will be the voice of the brand, delivering high-quality Italian support and resolving gaming-related issues across channels, while embracing a fully supported relocation package.

The role requires native Italian, strong communication, and a customer-centric approach. On-site relocation to Sofia is provided with comprehensive training and benefits.