German-Speaking Gaming Support & Back-Office Specialist

Mercier Consultancy Group; Schweiz; On-site; CHF 21,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is hiring a German-speaking Back Office Gaming Support Specialist for our Bulgaria-based operations. You will handle German-language back-office inquiries, verify player accounts, and collaborate with internal teams to resolve issues in a fast-paced gaming environment.

The role offers fully paid relocation, training programs, health insurance, a monthly bonus, and opportunities for growth in the Gaming & Esports sector.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Excellent analytical skills and attention to detail are required.
• Previous experience in back-office support or customer success is a significant advantage.

Responsibilities

• Manage back-office inquiries for German-speaking users within the Gaming & Esports ecosystem.
• Ensure compliance and integrity of player accounts through rigorous documentation and verification procedures.
• Coordinate with internal teams to resolve technical and administrative issues efficiently.
• Contribute to the continuous improvement of support processes specific to Gaming & Esports operations.
• Maintain high service standards to ensure optimal player satisfaction and retention.
• Generate detailed reports on operational trends and feedback for leadership review.
• Adapt to the evolving landscape of the gaming industry to provide informed and precise support.

Skills

German language

Analytical skills

Job description

Mercier Consultancy Group is hiring a German-speaking Back Office Gaming Support Specialist for our Bulgaria-based operations. You will handle German-language back-office inquiries, verify player accounts, and collaborate with internal teams to resolve issues in a fast-paced gaming environment.

The role offers fully paid relocation, training programs, health insurance, a monthly bonus, and opportunities for growth in the Gaming & Esports sector.