Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 18,000 - 29,000; Full time

Benefits offered by this job

Fully Paid Relocation

Health Insurance

Relocation Concierge

Monthly Bonus

Training Provided

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Player Support Specialist to join our Gaming & Esports client in Bulgaria. You will be the voice of the brand, delivering high-quality Italian support and resolving gaming-related issues across channels, while embracing a fully supported relocation package.

The role requires native Italian, strong communication, and a customer-centric approach. On-site relocation to Sofia is provided with comprehensive training and benefits.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Experience in technical support or player relations is an advantage.
• Proven passion for Gaming & Esports industry.

Responsibilities

• Provide high-quality support to gaming community members via email, chat, and voice channels.
• Troubleshoot technical issues related to gameplay, account management, and in-game transactions.
• Maintain knowledge of game mechanics, updates, and community trends to guide players.
• Represent the brand with professionalism to foster a positive gaming environment.
• Collaborate with internal teams to resolve recurring player pain points or bugs.
• Drive player satisfaction by delivering empathetic and effective Italian-language support.
• Participate in community outreach to boost player engagement and loyalty.
• Relocate to Sofia for on-site opportunity.

Skills

Italian language

Strong communication

Customer-centric mindset

Job description

Italian Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized business process outsourcing. We bridge the gap between world-class talent and industry-leading global brands, ensuring professional growth and career success.

Job Overview

We are currently seeking a motivated professional to join the vibrant Gaming & Esports industry in a high-impact role. By securing this Italian Speaking Player Support Specialist position in Bulgaria, you will be the voice of our client, providing world-class assistance to gamers and enthusiasts while enjoying a premium relocation experience in the heart of the Balkans.

Key Responsibilities

• Provide high-quality support to gaming community members via email, chat, and voice channels.
• Troubleshoot technical issues related to gameplay, account management, and in-game transactions within the Esports ecosystem.
• Maintain deep knowledge of game mechanics, updates, and community trends to ensure accurate player guidance.
• Represent the client brand with excellence and professionalism, fostering a positive gaming environment.
• Collaborate with internal teams to identify and resolve recurring player pain points or technical bugs.
• Drive player satisfaction scores by delivering prompt, empathetic, and effective solutions in Italian.
• Participate in community outreach initiatives to enhance player engagement and loyalty.
• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for the Gaming & Esports industry.
• Strong communication skills and a customer-centric mindset.
• Ability to relocate to Sofia for this on-site opportunity.
• Experience in technical support or player relations is considered an advantage for this Italian Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a country that perfectly blends ancient history with a modern, fast-paced European lifestyle. Bulgaria offers a favorable climate, a rich and diverse culinary scene, and a vibrant social atmosphere that attracts young professionals from all over the world.

Sofia, the capital of Bulgaria, provides an incredible quality of life with a low cost of living and a thriving digital landscape. When you secure your Italian-speaking jobs through us, you aren’t just getting a career boost; you are joining a growing international hub where Bulgaria serves as the perfect backdrop for your professional and personal development.