French-Speaking Support Specialist – Relocate to Sofia

Recruitment By Ierotheos; Schweiz; On-site; CHF 18,000 - 25,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join our Sofia-based on-site team. The role focuses on assisting French-speaking customers by phone, email, and live chat, resolving complex inquiries, and maintaining CRM logs to drive service quality.

Relocation to Sofia is provided with a fully supported package, including relocation logistics, training, and ongoing professional development within the Customer Support Services industry.

Qualifications

• Native French (spoken and written) is mandatory.
• Excellent verbal and written communication abilities.
• Strong problem-solving skills with a customer-focused approach.

Responsibilities

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues with empathy and efficiency.
• Maintain accurate customer interaction logs in the CRM to track support trends.
• Collaborate with cross-functional teams to identify and elevate service bottlenecks.
• Act as a primary contact for French-speaking clients, fostering loyalty and satisfaction.
• Relocate to Sofia, Bulgaria for on-site work and participate in relocation support programs.

Skills

French language

Communication skills

Problem solving

Tools

Microsoft Office

Job description

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join our Sofia-based on-site team. The role focuses on assisting French-speaking customers by phone, email, and live chat, resolving complex inquiries, and maintaining CRM logs to drive service quality.

Relocation to Sofia is provided with a fully supported package, including relocation logistics, training, and ongoing professional development within the Customer Support Services industry.