German Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 13,000 - 18,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for Sofia, Bulgaria, to assist gamers via chat, email and social channels. You’ll handle inquiries with deep product knowledge and respond in German, while collaborating with an international team.

Ideal candidates are fluent in German and English, possess a passion for Gaming & Esports, and are ready for a fully supported relocation with training and benefits. Join a global team in a fast-paced sector.

Qualifications

• Native or fluent German (spoken and written).
• Strong interest and knowledge of Gaming & Esports industry.
• Excellent problem-solving skills with a focus on delivering a premium customer experience.
• Professional proficiency in English to collaborate within our international team environment.

Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.
• Resolve inquiries with efficiency and deep product knowledge within the Gaming & Esports sector.
• Stay updated on the latest game releases, patches, and tournament events to provide accurate information to the community.
• Escalate complex technical issues to relevant departments to maintain gameplay and platform stability.
• Collaborate with internal teams to identify emerging trends in player feedback and suggest improvements to the support workflow.

Skills

German language

English

Customer support

Problem solving

Communication skills

Job description

German Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading brands across Europe. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role within the thriving professional landscape of high-growth industries.

Job Overview

We are currently seeking a passionate professional for the German Speaking Player Support Specialist position in Bulgaria, specifically tailored for the fast-paced Gaming & Esports industry. This is an exceptional opportunity to join a global team in Sofia, combining your linguistic expertise with your love for digital entertainment to provide unparalleled assistance to gamers worldwide.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.

• Ensure an exceptional player experience by resolving inquiries with efficiency and deep product knowledge within the Gaming & Esports sector.

• Stay updated on the latest game releases, patches, and tournament events to provide accurate information to the community.

• Escalate complex technical issues to relevant departments to maintain the highest standards of gameplay and platform stability.

• Collaborate with internal teams to identify emerging trends in player feedback and suggest improvements to the support workflow.

• Maintain clear and professional communication in German while adhering to brand voice and quality guidelines.

• Contribute to the positive culture of our Sofia office by sharing your insights and passion for the Gaming & Esports landscape.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory).

• Strong interest and knowledge of the Gaming & Esports industry, including current trends and community culture.

• Excellent problem-solving skills with a focus on delivering a premium customer experience.

• Professional proficiency in English to collaborate within our international team environment.

• A proactive attitude toward learning and thriving in new international work environments, common among those seeking jobs in Bulgaria.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training to ensure your success in the Gaming & Esports sector.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) for all international candidates.

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus as part of our commitment to rewarding excellence in this German Speaking Player Support Specialist position in Bulgaria.

• And Much More Life in Bulgaria

Bulgaria is rapidly becoming the premier hub for international professionals looking for exciting German-speaking jobs. With a perfect blend of rich history, vibrant modern city life in Sofia, and spectacular mountain views, Bulgaria offers a high quality of life with an affordable cost of living. You will experience a welcoming Mediterranean-influenced climate and a diverse culture that is perfectly suited for a balanced lifestyle.

Choosing to relocate to Bulgaria through Mercier Consultancy Group means you are choosing a seamless transition into a dynamic European tech capital. Whether you enjoy exploring ancient ruins, dining in world-class restaurants, or engaging with a growing expat community, Bulgaria provides the ideal backdrop for your next career move. Join our team today and discover why so many professionals are choosing jobs in Bulgaria.