French-Speaking Gaming Back Office Specialist (Sofia)
Recruitment By Ierotheos
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Benefits offered by this job
Job summary
Mercier Consultancy Group seeks a French-speaking Back Office Gaming Support Specialist to join a global leader in the Gaming & Esports sector in Sofia, Bulgaria. This on-site role focuses on high-level back-office support, account monitoring, and regulatory compliance for an international player base.
Relocation is fully provided, including flights, transfer, and hotel, with ongoing training and a modern work environment in central Sofia.
Qualifications
- Native or fluent French (spoken and written).
- Excellent command of English for professional internal communication.
- Previous experience in back-office, administrative, or gaming-related support roles is highly valued.
Responsibilities
- Provide high-level back-office support to international players within gaming & Esports.
- Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.
- Analyze and investigate suspicious activity or discrepancies to uphold platform integrity.
- Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.
- Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.
- Maintain detailed documentation and reporting on support requests to drive service improvement.
- Participate in ongoing training to stay updated on trends in Gaming & Esports.
Skills
Job description
Mercier Consultancy Group seeks a French-speaking Back Office Gaming Support Specialist to join a global leader in the Gaming & Esports sector in Sofia, Bulgaria. This on-site role focuses on high-level back-office support, account monitoring, and regulatory compliance for an international player base.
Relocation is fully provided, including flights, transfer, and hotel, with ongoing training and a modern work environment in central Sofia.
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