French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 15,000 - 27,000; Full time

Benefits offered by this job

Monthly salary

Monthly performance bonus

Fully paid relocation package

Relocation concierge service

Modern work environment in Sofia

Career development opportunities

Job summary

Mercier Consultancy Group seeks a French-speaking Back Office Gaming Support Specialist to join a global leader in the Gaming & Esports sector in Sofia, Bulgaria. This on-site role focuses on high-level back-office support, account monitoring, and regulatory compliance for an international player base.

Relocation is fully provided, including flights, transfer, and hotel, with ongoing training and a modern work environment in central Sofia.

Qualifications

• Native or fluent French (spoken and written).
• Excellent command of English for professional internal communication.
• Previous experience in back-office, administrative, or gaming-related support roles is highly valued.

Responsibilities

• Provide high-level back-office support to international players within gaming & Esports.
• Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.
• Analyze and investigate suspicious activity or discrepancies to uphold platform integrity.
• Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.
• Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.
• Maintain detailed documentation and reporting on support requests to drive service improvement.
• Participate in ongoing training to stay updated on trends in Gaming & Esports.

Skills

French fluency

English proficiency

Analytical mindset

Data handling

Relocation willingness

Job description

French Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, widely recognized for connecting elite talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions, ensuring that our candidates secure prestigious roles within dynamic sectors such as the fast-paced Gaming & Esports industry.

Job Overview

We are currently looking for a talented professional to join a global leader in the gaming sector as a French Speaking Back Office Gaming Support Specialist. This French Speaking Back Office Gaming Support Specialist position in Bulgaria offers a unique opportunity to shape the player experience while enjoying the vibrant career landscape of Sofia, known for its high concentration of French-speaking jobs.

Key Responsibilities

• Provide high-level back-office support to international players within the Gaming & Esports ecosystem.

• Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.

• Analyze and investigate suspicious activity or transactional discrepancies to uphold the integrity of the gaming platform.

• Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.

• Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.

• Maintain detailed documentation and reporting on support requests to drive service improvement.

• Participate in ongoing training to stay updated on the latest trends and updates within the Gaming & Esports industry.

• Native or fluent French (spoken and written)

• Excellent command of the English language for professional internal communication.

• Previous experience in back-office, administrative, or gaming-related support roles is highly valued.

• A genuine passion for the Gaming & Esports industry and the digital entertainment landscape.

• Strong analytical mindset with the ability to manage data with high precision.

• Proven ability to relocate to Sofia for this on-site French Speaking Back Office Gaming Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary

• Monthly Performance Bonus

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• A professional, modern work environment situated in the heart of Sofia.

• Opportunities for career development in one of the fastest-growing French-speaking jobs markets in Eastern Europe.

• And Much More…

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of historical charm and modern urban development, making it an increasingly popular destination for international professionals. With its stunning mountain ranges, pleasant climate, and a cost of living that allows for a high quality of life, Bulgaria provides the perfect backdrop for your next career move among the many available jobs in Bulgaria.

Sofia, the capital, is a dynamic city where international culture meets local hospitality. As you settle into your new home, you will find that Bulgaria offers a rich culinary scene, vibrant social hubs, and a supportive community for expats. Choosing one of the many French-speaking jobs in this region means you are not just accepting a role, but embarking on an exciting lifestyle adventure in Bulgaria.