German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Schweiz; On-site; CHF 12,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist to join our team in Bulgaria. The role focuses on operational support for German-speaking players within the Gaming & Esports sector, ensuring account integrity and smooth issue resolution.

Relocation to Sofia is fully supported. The ideal candidate has native German, strong analytical skills, and prior back-office or customer success experience in a fast-paced environment.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport (mandatory) to facilitate transition in Bulgaria.
• Genuine passion for Gaming & Esports industry and digital entertainment.
• Excellent analytical skills and attention to detail in a professional office setting.
• Previous experience in back-office support or customer success is a significant advantage.

Responsibilities

• Manage back-office inquiries for German-speaking users within the Gaming & Esports ecosystem.
• Ensure compliance and integrity of player accounts through documentation and verification procedures.
• Coordinate with internal teams to resolve technical and administrative issues efficiently.
• Contribute to the continuous improvement of support processes specific to Gaming & Esports operations.
• Maintain high service standards to ensure optimal player satisfaction and retention.
• Generate detailed reports on operational trends and feedback for leadership review.
• Adapt to the evolving landscape of the gaming industry to provide informed support.

Skills

German language

Analytical skills

Back-office support

Customer success experience

Job description

German Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing elite professionals for high-growth sectors, ensuring that our candidates secure the best German-speaking jobs in the global marketplace.

Job Overview

We are currently seeking a motivated professional for the German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is an incredible opportunity to launch your career within the dynamic world of Gaming & Esports, providing essential operational support to players and stakeholders in a fast-paced environment.

Key Responsibilities

• Manage back-office inquiries for German-speaking users within the Gaming & Esports ecosystem
• Ensure compliance and integrity of player accounts through rigorous documentation and verification procedures
• Coordinate with internal teams to resolve technical and administrative issues efficiently
• Contribute to the continuous improvement of support processes specific to Gaming & Esports operations
• Maintain high service standards to ensure optimal player satisfaction and retention
• Generate detailed reports on operational trends and feedback for leadership review
• Adapt to the evolving landscape of the gaming industry to provide informed and precise support

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport (mandatory) to facilitate your transition for this opportunity in Bulgaria
• A genuine passion for the Gaming & Esports industry and digital entertainment
• Excellent analytical skills and attention to detail in a professional office setting
• Previous experience in back-office support or customer success is a significant advantage

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to excel in the gaming sector
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia
• Attractive Monthly Performance Bonus to reward your dedication
• Professional growth opportunities within one of the most exciting industry sectors
• And Much More..

Life in Bulgaria

Bulgaria is rapidly emerging as a premier hub for international tech and gaming companies, offering a perfect blend of rich history and modern infrastructure. When you relocate for the German Speaking Back Office Gaming Support Specialist position in Bulgaria, you will experience a vibrant culture, a sunny climate, and an affordable cost of living that makes it one of the top destinations for those seeking jobs in Bulgaria.

Sofia provides an exceptional quality of life, featuring world-class restaurants, a thriving nightlife, and beautiful natural scenery nearby. Moving to Bulgaria is a life-changing decision, and our comprehensive relocation support ensures that your transition to your new life in Bulgaria is effortless, allowing you to focus on your new career and the thriving community of expats living in Bulgaria.