German Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Schweiz; On-site; CHF 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Vibrant international work environment

Job summary

Mercier Consultancy Group is seeking a German Speaking Player Support Specialist in Bulgaria for gaming and Esports.

You will provide technical and account support to German-speaking players, handling inquiries on game mechanics, billing, and security while acting as a brand ambassador for high-profile gaming clients.

Qualifications

• Native or fluent German (spoken and written)
• Strong command of English for internal collaboration and reporting
• Experience in a customer-facing role is desirable
• Valid EU passport (mandatory)

Responsibilities

• Provide world-class technical and account support to the German-speaking Gaming & Esports community
• Resolve complex player inquiries regarding game mechanics, billing, and account security
• Act as a brand ambassador for our gaming clients with professional communication
• Monitor and troubleshoot in-game issues and escalate bugs to development teams
• Engage with the community via tickets, live chat, and social channels for an optimal user experience
• Maintain knowledge of patches, events, and Esports schedules
• Contribute to internal knowledge bases to improve support quality for German players

Job description

German Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we continue to expand our reach in the Gaming & Esports sector, we are committed to finding the brightest minds for elite German-speaking jobs across Europe.

Job Overview

We are currently searching for a dedicated professional for a German Speaking Player Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who wants to combine their passion for Esports with a professional career in one of the most exciting hubs for jobs in Bulgaria.

Key Responsibilities

• Provide world-class technical and account support to the German-speaking Gaming & Esports community
• Resolve complex player inquiries regarding game mechanics, billing, and account security with efficiency and empathy
• Act as a brand ambassador for our high-profile gaming clients, maintaining professional communication standards
• Monitor and troubleshoot in-game issues, escalating critical bugs to the technical development teams
• Engage with the community via tickets, live chat, and social channels to ensure an optimal user experience
• Maintain comprehensive knowledge of the latest patches, gaming events, and Esports tournament schedules
• Contribute to internal knowledge bases to improve the quality of support for all German players

Requirements

• Native or fluent German (spoken and written)
• Valid EU passport (mandatory)
• A genuine passion for the Gaming & Esports industry
• Exceptional problem-solving skills and a player-first mindset
• Experience in a customer-facing role is highly desirable for this German Speaking Player Support Specialist position in Bulgaria
• Strong command of English for internal collaboration and reporting

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included to assist your move to Bulgaria
• Monthly Performance Bonus linked to service quality
• A vibrant international work environment within the heart of the European gaming scene
• And Much More..

Life in Bulgaria

Bulgaria is rapidly emerging as the premier destination for international talent seeking a high quality of life at an affordable cost. The country offers a rich tapestry of history, a vibrant nightlife, and stunning natural scenery, making it one of the best locations for expats looking for rewarding jobs in Bulgaria. With a welcoming culture and a growing community of global gaming professionals, you will find that living in Bulgaria provides the perfect balance between professional ambition and personal enjoyment. From its diverse culinary scene to its modern infrastructure, we are confident you will thrive in your new home in Bulgaria as you excel in this German Speaking Player Support Specialist position in Bulgaria.