German-Speaking Gaming Support Specialist – Sofia

Recruitment By Ierotheos; Schweiz; On-site; CHF 13,000 - 18,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for Sofia, Bulgaria, to assist gamers via chat, email and social channels. You’ll handle inquiries with deep product knowledge and respond in German, while collaborating with an international team.

Ideal candidates are fluent in German and English, possess a passion for Gaming & Esports, and are ready for a fully supported relocation with training and benefits. Join a global team in a fast-paced sector.

Qualifications

• Native or fluent German (spoken and written).
• Strong interest and knowledge of Gaming & Esports industry.
• Excellent problem-solving skills with a focus on delivering a premium customer experience.
• Professional proficiency in English to collaborate within our international team environment.

Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.
• Resolve inquiries with efficiency and deep product knowledge within the Gaming & Esports sector.
• Stay updated on the latest game releases, patches, and tournament events to provide accurate information to the community.
• Escalate complex technical issues to relevant departments to maintain gameplay and platform stability.
• Collaborate with internal teams to identify emerging trends in player feedback and suggest improvements to the support workflow.

Skills

German language

English

Customer support

Problem solving

Communication skills

Job description

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for Sofia, Bulgaria, to assist gamers via chat, email and social channels. You’ll handle inquiries with deep product knowledge and respond in German, while collaborating with an international team.

Ideal candidates are fluent in German and English, possess a passion for Gaming & Esports, and are ready for a fully supported relocation with training and benefits. Join a global team in a fast-paced sector.