IT Service Desk Specialist — On/Site & Remote Support | Academy Training

StudySmarter; Genf; Hybrid; CHF 33.021 - 55.035; Vollzeit

Benefits dieser Stelle

6 weeks vacation

Professional and personal training

Attractive precaution plan

Zusammenfassung

StudySmarter in Switzerland is looking for an IT Service Desk Specialist (f/m/d) to manage incoming client requests, ensuring efficient on-site and remote support. This role requires a combination of IT training and 2 to 5 years of experience in support, focusing on Microsoft systems and customer service. The position offers a competitive salary range of €36,000-€60,000 and benefits like 6 weeks of vacation and professional training opportunities.

Qualifikationen

• 2 to 5 years of experience in IT support.
• Experience with ticketing tools for support.
• Ability to work on-site and remotely.

Aufgaben

• Handle incoming client requests with on-site and remote support.
• Manage ticket entries and ensure their resolution.
• Perform system administration and documentation updates.

Kenntnisse

Customer-service orientation

Excellent writing skills

Knowledge of Microsoft systems

Workstation and Cloud technology

Virtualization

MDM knowledge

Fluent French

Good level of English (B2)

Ausbildung

Initial IT training of the CFC type

Jobbeschreibung

StudySmarter in Switzerland is looking for an IT Service Desk Specialist (f/m/d) to manage incoming client requests, ensuring efficient on-site and remote support. This role requires a combination of IT training and 2 to 5 years of experience in support, focusing on Microsoft systems and customer service. The position offers a competitive salary range of €36,000-€60,000 and benefits like 6 weeks of vacation and professional training opportunities.