IT Service Desk Specialist

StudySmarter; Genf; Vor Ort; CHF 33.021 - 55.035; Vollzeit

Benefits dieser Stelle

6 weeks vacation

Professional and personal training

Attractive precaution plan

Zusammenfassung

StudySmarter in Switzerland is looking for an IT Service Desk Specialist (f/m/d) to manage incoming client requests, ensuring efficient on-site and remote support. This role requires a combination of IT training and 2 to 5 years of experience in support, focusing on Microsoft systems and customer service. The position offers a competitive salary range of €36,000-€60,000 and benefits like 6 weeks of vacation and professional training opportunities.

Qualifikationen

• 2 to 5 years of experience in IT support.
• Experience with ticketing tools for support.
• Ability to work on-site and remotely.

Aufgaben

• Handle incoming client requests with on-site and remote support.
• Manage ticket entries and ensure their resolution.
• Perform system administration and documentation updates.

Kenntnisse

Customer-service orientation

Excellent writing skills

Knowledge of Microsoft systems

Workstation and Cloud technology

Virtualization

MDM knowledge

Fluent French

Good level of English (B2)

Ausbildung

Initial IT training of the CFC type

Jobbeschreibung

IT Service Desk Specialist (f/m/d)

Bechtle, with more employees, is one of the most prosperous IT companies and market leaders in its sector. The combination of direct sales of IT products and a full suite of services offered by various IT service companies makes us a strong and future‑oriented partner for medium‑sized enterprises, large groups, and the public sector.

Responsibilities

• Take on, qualify, and handle incoming client requests (60% on‑site support, 40% remote multi‑client support, variable depending on client needs, up to 100% on‑site).
• Ensure accurate ticket entry, tracking, and closure in our ticketing tool.
• Escalate unresolved tickets to support and operations teams and partners.
• System administration (account creation, user rights management, etc.).
• Update technical documentation.
• Participate in technical interventions at client sites.
• Cherish clients and know how to reassure them.

Qualification / Profile

• Initial IT training of the CFC type.
• 2 to 5 years of experience in IT support.
• Experience or knowledge of the following technologies: Workstations, Microsoft systems, Cloud, virtualization, MDM.
• Excellent writing skills and customer‑service orientation.
• Excellent appearance.
• Fluent French and good level of English (B2).

Benefits

• Competitive working conditions: 6 weeks of vacation per year and an attractive precaution plan.
• Development and potential realization: a wide range of professional and personal training offered by the Bechtle Academy.
• Diversity: interesting and changing tasks in a forward‑looking sector.

Job number: BZRZQ824

Salary: EUR 36000 - 60000 per year