On-Site IT Support Specialist — Flexible Hours & Growth

BCIC Swiss GmBH; Graubünden; On-site; Vertraulich; Full time

Benefits offered by this job

On-site role

Flexible hours / shift-based

Stable ongoing project

Supportive work environment

Opportunity for additional hours

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist in Switzerland to provide first- and second-level support for customers, resolve issues, and keep stakeholders informed. You will work with vendors on complex AV problems, maintain ticket histories, and assist with installations and troubleshooting across Windows, Office, Cisco Jabber, and Apple devices.

This role is based on-site in Switzerland, with a shift-based schedule and ongoing projects.

Qualifications

• Must hold a valid work permit in Switzerland.
• Several years of experience in the IT field.
• Local language German and English fluency.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.

Skills

First- and second-level support

Customer communication

Problem resolution

Ticketing

Tools

Windows OS

Microsoft Office

Cisco Jabber

Printers / hardware

Mac OS basics

Job description

BCIC Swiss GmbH is seeking an IT Support Specialist in Switzerland to provide first- and second-level support for customers, resolve issues, and keep stakeholders informed. You will work with vendors on complex AV problems, maintain ticket histories, and assist with installations and troubleshooting across Windows, Office, Cisco Jabber, and Apple devices.

This role is based on-site in Switzerland, with a shift-based schedule and ongoing projects.